Team: Vendor Operations

Department: Operations

Location: Newbury, West Berkshire

Salary: £12.21ph

Who Are We?

Nuvias UC is a leading provider of UC and collaboration solutions! Our mission as Europe’s leading distributor of innovative unified communications, collaboration, and cloud solutions, is to make it easy for partners to meet the needs of their customers.

Nuvias UC is committed to creating an inclusive and diverse workplace where all employees are valued and respected. We are seeking a Business Operations Administrator to join our team and contribute to our mission of fostering an inclusive work environment. We welcome applicants from all backgrounds and identities, including but not limited to race, ethnicity, gender identity, sexual orientations, disability, and age.

The Role

We’re seeking a highly organised and detail-oriented Operations Administrator to join our Operations team on a 12-week temporary basis. This role is vital in supporting two key focus areas:

1. Claims Disputes Resolution
2. CPQ System Support

Key Areas of Responsibility

Claims Dispute Resolution:

• Review, investigate and resolve a backlog of outstanding financial claims.
• Liaise with internal teams and Vendor representatives to gather missing documentation, validate claims, and ensure accurate resubmission where required.
• Maintain meticulous records of claim status and actions taken, ensuring full auditability and transparency.
• Escalate unresolved or complex issues appropriately to help drive timely resolution.
• Provide regular updates to internal stakeholders on progress and recovery values.

CPQ System Support:

• Assist in the setup, testing, and configuration of our Configure, Price, Quote (CPQ) tool.
• Work closely with the Operations and Commercial teams to input and validate product images and create an image library for all hardware.
• Support data entry, user testing, and troubleshooting as the system is rolled out.
• Document setup processes and contribute to internal training guides as needed.

The ideal candidate will have:

• Proven administrative experience, ideally within operations, supply chain, or finance.
• Strong attention to detail and data accuracy.
• Comfortable working with large data sets and documentation.
• Good knowledge of Excel and general systems administration.
• Experience working with vendors like HP and/or familiarity with CPQ systems would be an advantage.
• Self-starter with excellent organisational skills and the ability to work independently.
• Available for the full 12-week period.

Why Join Us:

• Opportunity to make a real impact by helping reduce financial backlog.
• Exposure to a fast-paced, collaborative Operations environment.