Who are we?

We're on a mission, as Europe's fastest growing distributor of innovative unified comms, collaboration, and cloud solutions, to make it easy for our channel partner customers to meet the needs of their end user customers by enabling the onboarding, deployment, and support of products, services, and solutions on behalf of top-class vendors.

Click here to learn more about who we are & what we do!

The Role

The candidate is required to be fluent in French & English 💬

This is a Temporary role for 6 months, with the potential to go permanent. 

In this role you will support our Account Managers within the business to deliver the best customer experience, for both existing customers and all inbound enquiries. We're looking for an individual who thrives within a fast-paced environment who is able to work well within a team and independently using their own initiative. Our ideal candidate will be time oriented with great attention to detail, and comfortable working with in-house systems and MS Excel. 

Salary ranging between - €26,000 - €34,000 - dependant on experience.

The Team

The Sales Support team provides a range of key support services which underpin the Nuvias UC business across France. The team provides services to all sales, Business Development and renewals departments across the company, enabling these teams to focus on direct customer engagement and activity whilst ensuring all customer queries and quotation requests are handled effectively. This includes the proactive handling of inbound requests from customers via email of phone, as well as request from internal teams.

What will you be doing? 

• Provide internal support for inbound calls and email enquires to Sales 
• Act as the internal liaison for other departments with queries
• Generate quotations, ensuing Vendor promotions are applied, quotes with finance options including, cross sell/upsell or PS added
• Manage all inbound key customer enquiries, acting as the go-to person
• Align key customer support based on accounts allocated, ensuring these customers have a back-up contact in the event of any absence in the team
• Raise of Deal registrations on vendor portal on behalf of customers
• Internal process requests – Demo, Loan, SOR, Stock Transfer requests
• Registering opportunities on NetSuite
• Supporting sales with forecasting – OSR and Opportunity report
• Requesting vendor support, bids,
• Customer set-ups/on-boarding – Central place for sorting T&Cs
• Hub account set up
• Customer pricing level amendments on the system
• Raise expired vendor pricing to vendors on items on the OSR.
• Account specific reporting on required accounts
• Completing commercial invoice template with end user details and end user pricing

Don't worry, we'll give you constant on the job training when required, company sales training, product training and many other courses to develop your skills in this role.

Here are a few key skills & attributes we're keen to see...

• Thrives in a fast-paced environment, with the ability to prioritise workload
• Has a good working knowledge of Excel and is a quick learner
• Is diligent and takes pride in their work
• Works well within a team, but can also demonstrate initiative and work well independently
• Excellent communication skills, and can interact with professionalism

In return for all your hard work, we'll make sure we look after YOU.  

Not only will you have a job with excellent prospects in one of the fastest growing companies of its kind, you'll also reap the benefits of working with exciting vendors and an amazing team!

We have a relaxed and fun, collaborative team working environment. The Sales Support Team work remotely, however there is an opportunity to be office based.

And the other benefits..

🏖️ 25 days paid holiday

We value that you get more time with your family and friends. 

🎂 A day off on your Birthday

We don't think anyone should have to work on their Birthday, so we don't expect you to.  

🏦 Pension Scheme

🤤 Perkbox Membership with Discounts

Perkbox is an employee benefit scheme that is designed to reward employees for all their hard work and make life a little more affordable. 

🕺 Regular Social & Team Events

Dinners to kick-off sales period! Staff organised charity events! Annual company kick-off events! Christmas Parties! 

🌈 Diversity, Equity, Inclusion & Belonging

We believe in equal opportunities and aim to create a team that is representative of our society, knowing that embracing differences enhances the capabilities of our business and makes for a happy place to work. We are proud to recognise and celebrate that we have a diverse culture where employees are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion, or ability ✨